ORDER ONLINE, BOOK AN APPOINTMENT OR CALL US ON (02) 8378 9199
Shipping & Returns
All orders are shipped discreetly through Australia Post. You will not see XPLCIT Sisters displayed on the packaging or evidence that you have purchased something from our online adult store. What you may see displayed is the following; Your order number, Staff members name and signature, XA and our postal address.
If something is not in stock or is a special order item, Delivery from the manufacturer is generally within 7 business days for us t0 receive.
When you are about to checkout you can select your shipping method. Australia Post has a standard delivery and an express delivery option. We do everything we can to make sure your order is packed and ready for shipment as soon as possible but please keep in mind we are also human and sometimes there may be delays.
– Standard Delivery
– Express Delivery
DISPATCHING ONLINE ORDERS
All our online orders are usually dispatched within a 24-48hour window Tuesday – Friday. If you purchase items over the weekend, please be aware they will not be shipped until the following business day.
If all items are in stock, please expect same day dispatch if placed before 2 pm. You will also be notified when your order has been dispatched or if there are any issues.
TRACKING SHIPMENTS WITH AUSTRALIA POST
All packages shipped, are automatically available for detailed tracking with Australia Post Online track and trace service. Your item can be tracked once we send you an email containing the tracking number.
FAULTY RETURNS POLICY
Here at XPLCIT Sisters, we are 100% committed to our customer service, and our returns policy is designed to provide further peace of mind when purchasing from us. If a product you are buying from us is faulty, we will replace it and post it to you free of charge once we receive the defective product back.
We must have been contacted via phone or email concerning the fault from 14days of purchase. If the product is deemed to be faulty, please return with a copy of your invoice and a description of the failure.
You will be responsible for the postage back to us.
Most problems with products are battery related, not a fault with the toys, so before returning an item, please ensure:
• The batteries have been inserted correctly.
• The batteries have plenty of charges, try a fresh set battery also.
• The plastic case around the batteries has not been removed.
• The battery compartment is done up tight where applicable.
If your issue still exists, please contact us, and we can provide further assistance and arrange a replacement if necessary.
We are very sorry if you do have problems with a purchase, but please rest assured that we are fully committed to fixing your question as quickly as possible and make sure that the excitement is still there.
Please see our returns process & lodgement here
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These products can be but not limited to,
lubrication, sex toys, bullets, anal douche and condoms cannot be returned. We also do not accept products that are intimate or sanitary goods and hazardous materials.
Additional non-returnable items:
– Gift cards
– Some health and personal care items
To complete your return, we require a receipt or proof of purchase and prior email communication with an authorisation.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error, you may be In-eligible to receive a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally 3-5 business days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only full priced items will be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same product but different size, send us an email at firstname.lastname@example.org and return your product to:
XPLCIT PTY LTD
ATTN: Returns Dept
Lvl 2, 67-69 Belmore Road
Randwick, NSW. 2031
If the item were marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product once authorisation has been given, you should mail your product to:
XPLCIT PTY LTD
ATTN: Returns Dept
Lvl 2, 67-69 Belmore Road
Randwick, 2031 NSW
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.